Returns & Refunds
We want to know if you have any issues with our products, we welcome your feedback with the opportunity to make it right.
Our products are used daily by our family and we're confident of their quality. We recognize that online ordering can sometimes lead to unmet expectations, so we offer the following return policy. Please read it before ordering if you have any concerns.
Return Policy Summary
You may return most items (there are no returns or credits for custom items) within 14 days of delivery. You are responsible for the return shipping costs. No shipping costs (to or from your address) will be credited.
When we receive the item, you will be issued a Hollow Oak Acres credit for the amount you paid for the item.
Shipping costs will not be refunded.
To return an item
1. Email us at hollowoakacres@gmail.com with your concern.
2. Package the items carefully so they are not damaged.
3. Mail it back to us at
Hollow Oak Acres
1240 Fruitvale Road
Lincoln, CA. 95648
4. Include your contact information, order number, and any other pertinent information.