Transform Your Skin with Goat Milk Subscriptions

We make it easy for you to manage your Goat Milk Soap & Lotion Subscriptions through our website. Follow the steps below to change, update, or cancel your subscription.

1. Log into Your Account

To manage your subscription, start by logging into your Hollow Oak Acres account:

• Click on the Login button at the top of the website.

• Enter your email address and password.

2. Access Your Subscription

Once logged in:

• Go to My Account.

• Click on Subscriptions to see your active subscriptions.

3. Manage Your Subscription

From the Subscriptions section, you can:

• View Subscription Details: See your next order date, product details, and order history.

• Change Payment Information: Click Payment Method to update or add a new payment method.

• Change Shipping Address: To update your shipping address, you will need to cancel the current subscription and re-subscribe with the new address (see below for cancellation steps).

• Modify Subscription Frequency: Change how often you receive your subscription if applicable.

4. Cancel or Pause Your Subscription

To cancel or pause your subscription:

• In the Subscriptions section, find your active subscription.

• Click Cancel Subscription to stop future orders.

Note: Canceling your subscription won’t cancel any orders that have already been processed.

If you'd like to switch your subscription to a different product, you'll need to cancel your current subscription and start a new one. To do this:

1. Cancel your existing subscription by logging into your account, navigating to the "Subscriptions" section, and selecting "Cancel."

2. Re-subscribe by choosing the new product you'd like from our subscription offerings and following the checkout process.

If you need assistance, feel free to contact us at hollowoakacres@gmail.com.

If you need to pause your subscription temporarily, follow these steps:

1. Log into your account:

   • Visit our website and click the Login button at the top of the page. Enter your email and password to access your account.

2. Go to Subscriptions:

   • Navigate to My Account and select Subscriptions to view your active subscriptions.

3. Pause Your Subscription:

   • Choose the subscription you want to pause and look for the Pause Subscription option. Click to pause it.

4. Confirmation:

   • You’ll receive a confirmation message, and your subscription will be paused until you decide to resume it.

Note: Pausing your subscription will stop future orders, but you can reactivate it anytime.

To Resume Your Subscription:

1. Log into your account:

   • Head back to your account and navigate to the Subscriptions section.

2. Find the Paused Subscription:

   • Locate the subscription you paused and click the Resume Subscription button to restart it.

3. Confirmation:

   • Once confirmed, your subscription will resume as normal, and future orders will continue.

If you need to cancel your subscription, follow these easy steps:

1. Log into your account:

   • Visit our website and click the Login button at the top of the page. Enter your email and password to access your account.

2. Go to Subscriptions:

   • Once logged in, navigate to the My Account section and click on Subscriptions to view your active subscriptions.

3. Select the Subscription to Cancel:

   • Choose the subscription you want to cancel.

4. Cancel Subscription:

   • Click the Cancel Subscription button. You’ll be prompted to confirm your cancellation.

5. Confirmation:

   • After confirming, your subscription will be canceled and you will no longer be billed for future deliveries.

Note: Canceling your subscription will not affect any orders that have already been processed.